500 ph Privacy Policy

1. Information We Collect

When you register and use the 500 ph platform, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or bank account information. We also collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. All information is collected directly from you during registration or through your use of the platform, and we do not purchase or obtain personal data from third-party data brokers. You are responsible for ensuring that the information you provide is accurate and kept up to date at all times.

2. How We Use Your Data

The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our compliance obligations. We also use your data to send you important account notifications, respond to support requests, and detect any suspicious or fraudulent activity on the platform. 500 ph may use aggregated, anonymised data for internal analytics to improve our games, features, and overall service quality — this data cannot be used to identify you personally. We do not use your personal data for unsolicited marketing communications, and we will never sell your information to third parties for their own commercial purposes. If we ever need to use your data for a purpose not described in this policy, we will notify you and seek your consent before doing so.

3. Sharing of Personal Data

500 ph shares your personal data only with trusted service providers who assist in the operation of the platform, such as payment processors, identity verification services, and cloud hosting providers. All third-party partners are bound by strict confidentiality agreements and are only permitted to use your data for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities or law enforcement agencies if required to do so by law or in response to a valid legal request. We will never share your personal data with unrelated third parties for advertising, marketing, or any other commercial purpose without your explicit consent. In the event of a business transfer or merger, your data may betransferred to the acquiring entity, but it will remain protected under the same privacy standards described in this policy, and you will be notified of any such change in advance.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 500 ph platform is encrypted using secure HTTPS protocols, and sensitive account information is stored using encryption at rest. Our systems are monitored continuously for unusual activity, and access to personal data within our organisation is restricted to authorised personnel only on a need-to-know basis. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately through the live chat on the site.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations applicable in the Philippines. Once the required retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. If you request the deletion of your account, we will process your request in accordance with our legal obligations and inform you of any data that must be retained by law. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.

6. Your Rights

As a user of the 500 ph platform based in the Philippines, you have the right to access the personal data we hold about you, to request corrections to any inaccurate information, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of data processing and to request that we restrict the processing of your data in specific circumstances. To exercise any of these rights, please contact our support team directly through the live chat available on the site, and we will respond to your request within a reasonable timeframe. We are committed to handling all privacy-related requests with care and transparency, and we will never penalise you for exercising your data rights. If you believe your privacy rights have been violated, you also have the right to lodge a complaint with the relevant Philippine data protection authority.

7. Updates to This Policy

500 ph reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Any updates will be published on this page with a revised "Last updated" date, and we encourage you to review this policy periodically to stay informed. If we make any material changes that significantly affect how we handle your personal data, we will make reasonable efforts to notify you through your registered email address or via a notice on the platform. Your continued use of the 500 ph platform after any updates have been published constitutes your acceptance of the revised policy. If you have any questions about this policy or how your data is handled, our support team is available 24 hours a day, seven days a week.